AboutDGS

About DGS

Missio​n Statement

It is the mission of DGS to be the accessible, accountable support agency delivering expertise, essential services and facilities operations and management to the State in order to enhance the quality of work/life environments for our stakeholders and the citizens of Maryland.

Vision

To be the premier partner to our sister agencies, delivering support, expertise and essential services as needed to facilitate their missions on behalf of the citizens of Maryland.

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner: 

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust. 

Tell us about your experience with the Maryland Department of General Services. Click here to complete a three question customer experience survey.​​

Click here to view our customer service overview.​

Our Organization

Office of the Secretary

The Secretary of the Maryland Department of General Services (DGS) is responsible for almost $1 billion in annual contract administration, 6.3 million square-feet of State-owned facilities, and 4.6 million square-feet of leased space. DGS supports State and local government agencies by providing a full spectrum of design and construction, facilities operations, security, procurement, real estate, and surplus property services. The Office of the Secretary is the front line of communication with DGS customers which include constituents who do business in the buildings the agency maintains. 

Administration

The Administrative Division encompasses Human Resources, Fiscal Services, Capital Grants & Loans, Inventory Standards, Surplus Property, Fleet Management, Fuel Management​ and Mail Courier Service. Each unit is tasked with support of Departmental operations.  More...

Facilities Operations and Maintenance

The Facilities Operations and Maintenance Division is responsible for establishing policy and directing the statewide operation and maintenance of 55 buildings with 6.2 million square feet of space under the Department of General Services’ authority. The Division oversees two principal office centers - Annapolis Public Buildings and Grounds and Baltimore Public Buildings and Grounds - along with 15 regional Multi-Service Centers. Staffs at each of the complexes and the Multi-Service Centers provide both preventive and routine maintenance as well as major repairs, alterations, improvements, and housekeeping services to support other State agencies.

In the interest of reliability, responsiveness, and cost effectiveness, the Department accomplishes the majority of its mission by employing maintenance, trades and other special service personnel to support the operations, preventive maintenance and repair services. The Department is supplemented with specialized support by private contractors for a full range of facility services to meet State requirements.  More...

Procurement and Logistics

DGS is a primary procurement agency with numerous responsibilities for purchasing a variety of goods and services statewide for State and local government agencies, as well as non-profit entities. The Procurement Division is responsible for the planning, implementation, and coordination of a variety of services offered by DGS.  More...

Facilities Planning, Design and Construction

The Department of General Services supervises and coordinates the design and construction of a wide range of state public improvements totaling hundreds of millions of dollars annually. DGS is committed to the fair and competitive selection of design consultants and construction contractors for capital improvement projects. Once awarded, the department manages each contract to deliver quality projects that are on time and in budget.  More...

Real Estate

The Department of General Services is responsible for establishing policy, and directing and coordinating the acquisition, disposal, valuation and leasing of real property for all state agencies with the exception of the Department of Transportation which is responsible for its own acquisition and disposal. More...

DGS Maryland Capitol Police

DGS Police Officers and Security Officers offer around-the-clock security for the Annapolis and Baltimore State Office Centers. More...​​​

Energy Performance and Conservation​

Through a variety of strategies and initiatives, the DGS Office of Energy Performance & Conservation helps State government conserve energy, save money, and protect the environment.​ More...​